Return of Regalia
Academic Regalia Return Procedures
- There are two ways to return the rented academic regalia:
1) Return to the outlets of TYG during office hours or
2) Return via the 24hr-self-help booth at the TYG outlet entrance outside office hours. For gown return schedules, please refer here.
- Cash refunds will be arranged upon returning the rented academic regalia at TYG outlets during office hours.
- For returns made via the 24hr-self-help booth, refund of deposit will be arranged within 30-60 calendar days to your designated bank/ FPS/ Payme account accordingly. To avoid any delays in the refund process, graduates must follow the instructions printed at the self-help booths to complete the gown return process.
- Please note that late returns or damage to the academic regalia will incur an additional charge that will be deducted from the deposit. For returns that are late by less than 7 days, a fee equivalent to 7 days will apply.
- You may authorize a person to help return the academic regalia to TYG outlets on your behalf. Please ask the authorized person to bring along the e-receipt (which can be found in your registered email named "Jotform") and the full set of rented items. Please note that the deposit will be returned in cash to the authorized person.
Important Notes
Please be reminded to return your academic regalia intact by the deadline, or there will be additional charges for damage or late return.